Request an Online Trust Retainer Payment

With Rocket Matter Pay, you can receive online payment directly into your trust account.

To set up online payments, you must first enroll & integrate with Rocket Matter Pay 

For added convenience, we provide the option to email a request for trust replenishment which includes a link for payment. When utilized, funds will be deposited into your trust account, and all trust records will be updated within your Rocket Matter account.

Alert: Before emailing online trust retainer payments from Rocket Matter, we recommend reviewing the online trust retainer payments email template under Setup > Firm Settings > Email Templates > Email Invoice. Learn more about editing email templates

Request an Online Trust Retainer Payment

To request an online trust retainer payment:

1. From the left navigation panel, click Matters.
2. On the Matters screen, single-click the matter to highlight it.
3. From the toolbar, click Action > Online Trust Retainer Payment.
4. On the Trust Retainer Payment screen, from the Bank field’s drop-down, click the appropriate trust bank.
   Note: Only trust banks associated with this matter will display.
5. In the Amount field, enter the amount you want to request from your client.
6. Confirm the client’s email address is correct. This will populate automatically if it has previously been recorded for the client. You can edit this email address from here if needed.
7. In the lower-right corner, click Next.
8. Review the Trust Retainer Payment Email template text and make any necessary edits.
   Note: Do not edit the fields in brackets as those will auto-populate the email with the client’s information.
   To make permanent template changes, customize your template under Setup > Firm Settings > Email Templates > Online Trust Retainer Payments. Learn more about editing email templates
   

Important: 

• To receive credit card payments into trust, a trust account must be associated with a merchant account through Rocket Matter Pay.
• If you receive an error stating the trust bank is not configured to receive online payment, it means the trust bank linked to this matter is not integrated with a merchant account.
• To verify which banks are linked to a merchant account, go to Banking. Banks displaying a credit card symbol to their left are connected.
• If using Rocket Matter Pay (US), your payment link will also include the ability to pay by ACH/eCheck.

9. In the lower right corner, click Send.
   The system emails your client requesting an online trust retainer payment and sends a copy to the firm’s email address.

The Client Email

Your client receives an email with a retainer payment link.

When your client clicks the link, they are directed to a payment screen to enter their payment information and click Submit Payment.

Important: The client cannot edit the amount displayed.

In your application, the payment amount will:

• Appear as a deposit in your trust bank
• Update the invoice balance and status
• Record the deposit with a  credit card or eCheck payment icon.
• Update your retainer balance