Clear Your Browser’s Cache

If you are experiencing browser latency or are unable to view system updates, our support team may recommend clearing your browser’s cache.

To clear your browser’s cache, follow the instructions for your browser:

Internet Explorer 11	In the upper right corner, click the Tools (gear) icon. From the drop-down, click Internet Options. In the Internet Options window, under the Browsing history section, click Delete. In the Delete Browsing History window, uncheck the Preserve Favorites Website data box. Click Delete. Click Apply. Click OK. Close Internet Explorer. Reopen Internet Explorer and log back into your application.
Microsoft Edge	https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
Mozilla Firefox	https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Google Chrome	https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Apple Safari (Mac)	https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
Apple Safari (Windows)	[ht_message mstyle=”info” title=”Note” show_icon=”true” id=”” class=”” style=”” ]Apple no longer supports Safari for Windows and the instructions available for clearing cache vary per source. Pearson’s instructions for clearing cache and cookies may or may not be accurate. [/ht_message]

UpdatedMay 3, 2024