Support & Troubleshooting
Resolve issues and understand the telecom compliance rules that affect calls and texts: check Rocket Matter CRM service status, learn why carrier compliance fees appear on your bill, and see how SHAKEN/STIR and A2P 10DLC registration keep your outbound calls and messages from being flagged or blocked.
Understand why carrier compliance fees appear on your usage bill, how A2P 10DLC registration requirements drove them, and why they apply to every platform that sends text messages.
Learn what the SHAKEN/STIR call-authentication and A2P 10DLC messaging regulations are and how they affect calls and texts sent through Rocket Matter CRM.
What to do when your outbound calls are mislabeled “Scam Likely” or spam, including registering your numbers with the carriers and their call-analytics providers.